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Empathy

Empathy

Why It Matters, and How to Get It
by Roman Krznaric 2014 272 pages
3.76
962 ratings
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Key Takeaways

1. Empathy: A Radical Force for Personal and Social Revolution

Empathy is, in fact, an ideal that has the power both to transform our own lives and to bring about fundamental social change.

Beyond sentimentality. Empathy is often mistaken for a "fuzzy, feel-good emotion" or simple kindness, but it is a profound ideal capable of sparking a "revolution of human relationships." This revolution isn't about new laws or governments, but a fundamental shift in how humans connect and interact. It challenges our individualistic, self-obsessed cultures, urging us to look beyond our own lives.

Defining true empathy. Empathy is the art of imaginatively stepping into another person's shoes, understanding their feelings and perspectives, and using that insight to guide your actions. It differs significantly from:

  • Sympathy: Pity or feeling sorry for someone, without understanding their viewpoint.
  • The Golden Rule: "Do unto others as you would have them do unto you," which assumes shared tastes and interests. Empathy is about discovering those different tastes.

A pioneering example. Patricia Moore, a product designer, famously disguised herself as an 85-year-old woman for three years to understand the daily obstacles faced by the elderly. Her "empathic model" led to "inclusive design," creating products like thick-handled potato peelers, suitable for all abilities. Her journey exemplifies empathy's power to drive innovation and social change, proving it's a force for improving lives, not just a fleeting emotion.

2. We Are Wired for Empathy, Not Just Self-Interest

The emerging picture of human nature is that we are just as much Homo empathicus, with a natural capacity to meld our minds to others.

Challenging old narratives. For centuries, influential thinkers like Hobbes, Smith, Darwin, and Freud propagated the idea that humans are primarily self-interested, aggressive "Homo self-centricus." This "dark depiction" became the prevailing Western view, shaping our language and institutions. However, groundbreaking scientific discoveries now reveal a more nuanced truth: we are also "Homo empathicus," inherently wired for empathy.

Scientific breakthroughs confirm:

  • Neuroscience: Identification of a "ten-section empathy circuit" in our brains, with mirror neurons firing both when we experience something and when we observe others experiencing it. This suggests our brains are constantly mirroring others, blurring the boundaries of the self.
  • Evolutionary Biology: Research on primates like chimpanzees and bonobos demonstrates innate empathic and cooperative behaviors, suggesting empathy evolved to ensure offspring survival and mutual assistance within groups.
  • Child Psychology: Studies show children as young as two or three possess a rudimentary ability to take others' perspectives, indicating empathy develops naturally in early childhood.

Empathy is expandable. While early childhood experiences and secure attachment are crucial for developing empathy, our empathic potential is not fixed. Our brains are "plastic," meaning we can rewire our neural circuitry and expand our empathic abilities throughout our lives, much like learning a musical instrument. This radical shift in understanding human nature is the first habit of highly empathic people: "switching on your empathic brain."

3. Overcome Barriers to Empathy by Humanizing Others

Empathy withers and dies when we fail to acknowledge the humanity of other people—their individuality and uniqueness—and treat them as beings of less than equal worth to ourselves.

Formidable obstacles. Four primary barriers prevent us from making the imaginative leap into others' shoes: prejudice, authority, distance, and denial. These are largely cultural and societal constructs, not innate human traits, meaning they can be challenged. Overcoming them requires conscious effort to see beyond stereotypes and engage with others' realities.

Humanizing the "other":

  • Prejudice: Stereotyping, snap judgments, and collective labels dehumanize individuals, making empathy difficult. We often project biases without knowing people's true lives.
  • Authority: Obedience to authority can override empathic concern, as seen in Milgram's experiments, where many inflicted pain when ordered.
  • Distance: Spatial, social, and temporal distance weakens our capacity to care. We prioritize those close to us, struggling to empathize with distant strangers or future generations.
  • Denial: "Compassion fatigue" or "states of denial" allow us to know about suffering but block it out, often due to guilt or perceived helplessness.

Schindler's profound shift. Oskar Schindler, a Nazi businessman, initially exploited Jewish labor. However, his relationship with his Jewish accountant, Itzhak Stern, humanized him. Witnessing the ghetto's horrors, particularly a girl in a red coat, solidified his resolve. He risked everything to save his workers, demonstrating that "when you know people, you have to behave toward them like human beings." This transformation from "I-It" to "I-Thou" relationships, as philosopher Martin Buber described, is the essence of humanizing others.

4. Seek Experiential Adventures to Deepen Empathic Understanding

Experiential learning may be the most demanding approach to empathizing—more confronting than having a conversation or watching a film—yet has the potential to yield the greatest rewards.

Beyond secondhand knowledge. While books and images offer insights, direct experience profoundly etches understanding onto our skin and psyche. Highly empathic individuals embrace "experiential empathy," akin to method acting, to truly embody another's life. This isn't about merging identities, but expanding one's own limits of experience.

Three forms of experiential empathy:

  • Immersion: Directly experiencing another's life.
    • Beatrice Webb: Dressed as a seamstress in a sweatshop, transforming her views on poverty.
    • George Orwell: Lived as a tramp to understand the poor, challenging his snobbery.
    • John Howard Griffin: Dyed his skin black to experience racism in the Deep South, exposing injustice.
    • Günther Wallraff: Spent two years disguised as a Turkish immigrant worker in Germany, revealing exploitation.
  • Exploration: Traveling to observe and understand different cultures.
    • Che Guevara: His motorcycle journey across South America exposed him to poverty and disease, sparking his desire for "social medicine."
    • Empathy Travel Agencies: A proposed concept to tailor trips for cross-cultural understanding, focusing on projects rather than tourism.
  • Cooperation: Working together towards common goals, often in challenging circumstances.
    • Disaster Response: Rebecca Solnit found that in disasters, people often "light up with happiness" due to the surge of community and mutual aid.
    • Claiborne Paul Ellis & Ann Atwater: A KKK leader and a civil rights activist, forced to cooperate, found common ground and became lifelong friends.
    • West-Eastern Divan Orchestra: Israeli and Palestinian musicians playing together, fostering understanding "against ignorance."

The power of shared purpose. Whether through a "God swap," "job swap," or joining a community choir, cooperation breaks down barriers and forges bonds. It's about being "in the same boat" as others, fostering interdependence and mutual aid, which are crucial for empathy to flourish.

5. Master the Craft of Conversation for Profound Connection

Conversation is shared, reciprocal nourishment that enables humans to create and exchange trust, wisdom, courage and friendship.

The crisis of connection. Modern society faces a "crisis of conversation," marked by a famine of quality dialogue in relationships and a plague of superficial online chatter. This is detrimental to empathy, as conversation is a primary means to penetrate "the great darkness" of others' hidden thoughts and emotions. Highly empathic people approach conversation as a "craft," not a mere technique, infusing it with creativity and spontaneity.

Six qualities of empathic conversation:

  • Curiosity about Strangers: Overcoming societal wariness, like Studs Terkel, who was "fascinated" by everyone's story, listening without judgment.
  • Radical Listening: Being fully present, identifying others' feelings and needs, and paraphrasing to confirm understanding, as taught by Marshall Rosenberg's Nonviolent Communication.
  • Taking Off Your Mask: Embracing vulnerability, sharing uncertainties and fears, which Brené Brown argues is a measure of courage and essential for deeper relationships and creativity.
  • Concern for the Other: Prioritizing the other person's interests and well-being, unlike "empathy marketing" which uses empathy instrumentally to manipulate.
  • Creative Spirit: Approaching dialogue as an adventure, seeking unexpected insights and new perspectives, moving beyond superficial "small talk" to substantive discussions.
  • Sheer Courage: The willingness to engage in difficult conversations, like Jo Berry, who met the IRA man who killed her father to understand his motivations, fostering empathy over blame.

Self-love as a foundation. While "self-empathy" is conceptually debated, the ancient Greek concept of philautia, or healthy "self-love," is crucial. Feeling secure and at ease with oneself provides the inner strength and self-knowledge necessary to genuinely care for and connect with others.

6. Cultivate "Armchair Empathy" Through Art and Media

Art is the nearest thing to life; it is a mode of amplifying experience and extending our contact with our fellow-men beyond the bounds of our personal lot.

Traveling from your living room. "Armchair empathy" allows us to journey into lives profoundly unlike our own through art, literature, film, and digital media. While these offer secondhand experiences, they can powerfully kick-start our empathic selves and inspire real-world action. This form of "ekstasis" (stepping out of oneself) has a long history of transforming perspectives.

Art forms as empathy vehicles:

  • Theater and Film: Ancient Greek tragedies like Aeschylus's The Persians fostered communal empathy by showing war through enemy eyes. Films like All Quiet on the Western Front or Clint Eastwood's Letters from Iwo Jima similarly humanize adversaries, challenging nationalistic views and inspiring pacifism.
  • Photography: From Lewis Hine's child labor photos in the early 20th century to modern humanitarian campaigns, images can create "imaginative empathy" and provoke action by literally showing suffering and dignity. Governments often censor such images, fearing their subversive empathic power.
  • Literature: Novels, particularly realist fiction, have long been recognized for their ability to expand empathy. Authors like George Eliot and Harriet Beecher Stowe (whose Uncle Tom's Cabin was inspired by her son's death) immerse readers in characters' struggles, fostering understanding across social divides.

Digital culture's double edge. While platforms like Skype can build empathic bonds across distances, social media often poses threats:

  • Superficiality: Standardized profiles and "weak, superficial connections" flatten human uniqueness.
  • Narcissism: "Egosurfing" and constant self-promotion amplify self-absorption, eroding empathy.
  • Disinhibition: Anonymity can lead to antisocial behavior and cyberbullying.
  • Slacktivism: Online engagement may substitute for real-world action.

The need for discernment. To truly cultivate armchair empathy, we must be discerning consumers of media, seeking works that genuinely provoke "empathic ekstasis" and reflecting on how digital habits shape our offline selves. The goal is to use these tools to deepen, not diminish, our capacity for connection.

7. Inspire a Collective Empathy Revolution for Global Change

When a critical mass of people join together to make the imaginative leap into the lives of others, empathy has the power to alter the contours of history.

Beyond individual action. The ultimate goal of empathy is to transcend individual experience and become a collective force for social and political change. This requires fostering "Homo socioempathicus," where our empathic selves are realized through working together towards common goals, counterbalancing modern self-help's individualistic focus.

Historical waves of collective empathy:

  • First Wave (18th Century Humanitarianism): The "reading revolution" and Quaker activism (e.g., abolition of slavery, prison reform) sparked widespread empathy for the suffering, leading to humanitarian movements and the expansion of rights.
  • Second Wave (Post-WWII Rights Expansion): Fueled by the horrors of war and the rise of television, this wave extended rights to new groups (women, minorities, LGBTQ+ individuals) and fostered international humanitarianism (e.g., Civil Rights Movement, Amnesty International).
  • Third Wave (Deepening Relationships & Neuroscience Age): Emerging since the 1990s, this wave focuses on teaching empathy skills in schools (e.g., Roots of Empathy), resolving conflicts (e.g., Parents Circle Families Forum in Israel-Palestine), and addressing climate change by generating empathy for future generations and distant victims.

The future of empathy:

  • Empathy Conversations: Seeding dialogues in all spheres of life to foster mutual understanding.
  • Empathy Library: A digital treasure house of inspiring books, films, and resources to spark empathic thinking and action.
  • Empathy Museum: A proposed experiential space to explore life from others' perspectives, featuring a Human Library, role-playing, and immersive exhibits.

Bioempathy's promise. The next frontier is extending empathy to animals, plants, and the Earth itself. While anthropomorphizing has limits, our "biophilia" (innate connection to life) suggests a capacity for "bioempathy." By changing our perspective, like getting "nose-to-nose with a hedgehog," we can deepen our care for the natural world and recognize our interdependence. This collective effort is crucial to tackle global challenges and ensure a humane future.

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Review Summary

3.76 out of 5
Average of 962 ratings from Goodreads and Amazon.

Empathy by Roman Krznaric receives mixed reviews averaging 3.76/5 stars. Readers appreciate the book's practical six-habit framework for developing empathy and its synthesis of historical examples and research. Many find it thought-provoking and life-changing, particularly its distinction between empathy and sympathy. Critics note the writing can be idealistic, repetitive, and overly simplistic. Some question whether superficial activities truly build deep empathy and find certain examples problematic. Several reviewers describe it as "pop-philosophy"—accessible but lacking depth. Most agree the topic is crucial, though those already empathetic may find it obvious.

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About the Author

Roman Krznaric is a social philosopher and author focused on ideas that create change. His international bestseller, The Good Ancestor, examines long-term thinking. He has written several books including Empathy, The Wonderbox, and How to Find Fulfilling Work, published in over 25 languages. Krznaric is a founding faculty member of The School of Life in London and founder of the world's first Empathy Museum. He serves as Senior Research Fellow at Oxford University's Centre for Eudaimonia and Human Flourishing, and advises organizations like Oxfam and the United Nations on using empathy for social change.

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